Please read these Terms & Conditions carefully before making a booking. By completing a booking through our Website, you confirm that you have read, understood and accepted these Terms & Conditions and, where applicable, the Terms & Conditions of the relevant Parking Provider.
1.1 These Terms & Conditions apply to all bookings made through the ParkingPartner website ("Website") for airport parking services provided by independent third-party parking companies ("Parking Providers").
1.2 When you make a booking through our Website, you are entering into an arrangement involving ParkingPartner as the booking agent and the relevant Parking Provider as the provider of the actual parking service.
1.3 ParkingPartner acts solely as a booking agent and comparison platform. We do not own, operate, manage or directly provide the parking facilities listed on our Website.
1.4 The actual parking service is provided by the Parking Provider. Your use of that service is subject to the Parking Provider's own terms and conditions.
1.5 Before completing your booking, you should carefully review the information provided for the selected parking product, including:
1.6 By completing your booking, you confirm that you have had the opportunity to review the applicable product information and the relevant Parking Provider Terms.
1.7 Your booking is also subject to our Privacy Policy and Cookies Policy.
2.1 For the purposes of these Terms & Conditions:
3.1 ParkingPartner is a trading name of Airport Parkwise Ltd, a company registered in England and Wales under company number 17086825.
3.2 ParkingPartner operates as an online booking agent and comparison platform for airport parking services.
3.3 We do not own, operate or manage the parking facilities displayed on our Website.
3.4 The Parking Provider is responsible for the actual provision, operation and delivery of the Parking Service.
3.5 ParkingPartner retains a portion of the booking price as its booking-agent commission and passes the applicable remainder to the Parking Provider.
3.6 Our commission arrangement does not affect the customer's rights under the applicable cancellation, refund or consumer terms.
4.1 Parking services advertised through our Website are provided by independent third-party Parking Providers.
4.2 When you make a booking, the actual Parking Service is subject to the applicable Parking Provider Terms.
4.3 The Parking Provider is responsible for matters relating to the physical parking service, including where applicable:
4.4 Where a Parking Provider's terms contain additional conditions, restrictions or charges, those terms may apply to your booking.
4.5 You should review the relevant Parking Provider Terms before travelling.
5.1 A booking becomes confirmed when you receive a Booking Confirmation containing a valid booking reference.
5.2 You are responsible for ensuring that all information provided during the booking process is accurate.
5.3 This includes, where applicable:
5.4 Incorrect information may result in additional charges, delays, refusal of service or other problems. Any applicable refund will be determined according to the relevant cancellation and Parking Provider Terms.
5.5 You should carefully check your Booking Confirmation immediately after receiving it.
5.6 If you do not receive your Booking Confirmation, you should contact ParkingPartner as soon as possible.
5.7 Where available, you may also access your booking through the Manage Booking section of our Website.
6.1 Before making a booking, customers should review the product information displayed on the Website.
6.2 Important information may include:
6.3 Additional charges imposed directly by a Parking Provider may apply where clearly stated in the product information or Parking Provider Terms.
6.4 Where additional charges are imposed directly by the Parking Provider, the customer may need to pay those charges directly to the Parking Provider.
6.5 ParkingPartner is not responsible for additional charges that arise because the customer has failed to comply with the Parking Provider's requirements.
7.1 All prices displayed on our Website are in GBP (£), unless otherwise stated.
7.2 Prices may vary depending on:
7.3 A non-refundable booking fee may apply to bookings.
7.4 Where a booking fee applies, the amount will be clearly displayed during the booking process before payment is completed.
7.5 Where applicable, the booking fee may be retained if the booking is subsequently cancelled, subject to the terms displayed at the time of booking and applicable law.
7.6 Any additional charges imposed by the Parking Provider will be identified where reasonably possible before booking or within the relevant Parking Provider Terms.
7.7 Special offers, promotional codes and discounts are subject to their individual terms and conditions.
7.8 Promotional offers cannot be combined unless expressly stated otherwise.
8.1 Payment must normally be made in full at the time of booking.
8.2 We may accept payment by debit card, credit card, PayPal or other payment methods displayed on our Website.
8.3 Payments may be processed through third-party payment providers.
8.4 We do not store full payment card details.
8.5 We reserve the right to decline a transaction where payment is declined, unauthorised or reasonably suspected to be fraudulent.
8.6 Where a third-party payment provider charges a transaction or processing fee, the treatment of that fee upon cancellation or refund will be subject to the applicable booking terms and applicable law.
9.1 You must have your Booking Confirmation and/or booking reference available when travelling.
9.2 You must follow the arrival, collection and parking instructions supplied by the Parking Provider.
9.3 For meet-and-greet bookings, you should obtain and retain the Parking Provider's contact telephone number and arrival instructions before travelling to the airport.
9.4 You are responsible for allowing sufficient time to complete the parking process and airport check-in.
9.5 ParkingPartner is not responsible for missed flights or other losses resulting from the customer failing to allow sufficient time or failing to follow the Parking Provider's instructions.
9.6 You should remove valuable or personal possessions from your vehicle before handing the vehicle to the Parking Provider.
9.7 You must provide the correct keys, alarm fobs and other items reasonably required by the Parking Provider.
9.8 Your vehicle must be roadworthy and, where legally required, appropriately taxed and have a valid MOT.
9.9 You must comply with any vehicle size, height, weight or other restrictions stated in the product information.
10.1 Meet-and-greet and park-and-ride services operate according to the procedures of the relevant Parking Provider.
10.2 Customers must follow the arrival instructions provided in their Booking Confirmation.
10.3 Customers should contact the Parking Provider using the supplied telephone number where required before arriving at the airport.
10.4 During busy periods, peak travel periods or periods of unexpected demand, customers should allow additional time for vehicle collection or return.
10.5 The Parking Provider may move vehicles within or between authorised parking locations as reasonably necessary for the operation of its facilities, subject to applicable law.
10.6 Any claim concerning vehicle damage, loss or handling of the vehicle should be raised with the Parking Provider in accordance with its applicable terms.
10.7 Where reasonably possible, customers should inspect their vehicle before leaving the parking facility or airport collection point and report any apparent damage or issue promptly.
11.1 Amendments are subject to the applicable Parking Provider Terms and availability.
11.2 Unless specifically permitted, the parking date cannot be changed through a standard amendment.
11.3 Where permitted, customers may be able to amend:
11.4 Standard amendment requests should normally be made at least 72 hours before the scheduled arrival date.
11.5 Where Cancellation Cover applies and permits amendments, the applicable notice period may be reduced to 24 hours.
11.6 Amendment requests are subject to availability and are not confirmed until ParkingPartner or the Parking Provider confirms the change.
11.7 Where applicable, amendment charges may apply.
11.8 For amendments involving an extended stay or date change, an administration charge of £10 may apply in addition to any difference in the booking price.
11.9 For vehicle or personal-detail amendments, an administration charge of £15 may apply where stated during the amendment process.
11.10 Amendment requests can be submitted through our Website or by contacting customer support.
11.11 Requests submitted outside our support hours will be processed when our support team next becomes available.
12.1 Airport parking services are generally date-specific services. Certain contracts for leisure services provided on a specific date or during a specific period are exempt from the statutory 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
12.2 Accordingly, the cancellation rights applicable to your booking are determined by these Terms & Conditions, the product-specific cancellation terms and the applicable Parking Provider Terms, subject always to any statutory rights that cannot legally be excluded.
12.3 The cancellation terms applicable to your particular booking will be displayed during the booking process and/or in your Booking Confirmation.
12.4 Unless otherwise stated in the product information, cancellable bookings must normally be cancelled at least 72 hours before the scheduled arrival/parking date.
12.5 Where a cancellation request is received at least 72 hours before the scheduled arrival/parking date, the booking may be cancelled subject to the applicable cancellation charge and any non-refundable fees clearly displayed at the time of booking.
12.6 Where a £20 cancellation/admin charge applies, this amount will be deducted from the amount otherwise refundable.
12.7 Any separately identified non-refundable booking fee, SMS fee, postal fee, payment/transaction fee or other non-refundable service charge will be treated in accordance with the terms displayed during the booking process and applicable law.
12.8 Where a cancellation request is received less than 72 hours before the scheduled arrival/parking date, the booking will normally be non-refundable unless the applicable product specifically provides otherwise or Cancellation Cover has been purchased.
12.9 No refund will normally be available for:
Subject to any statutory rights that cannot legally be excluded.
12.10 Cancellation requests must be submitted directly to ParkingPartner through the available cancellation channels.
12.11 A request made only to the Parking Provider will not automatically cancel your booking with ParkingPartner.
12.12 Cancellation requests submitted outside our support hours will be processed when support resumes. The applicable cancellation deadline will be determined in accordance with the terms applicable to the booking.
13.1 Cancellation Cover may be offered as an optional additional product for selected bookings.
13.2 Where Cancellation Cover is purchased, it allows cancellation subject to the specific terms displayed when the cover is purchased.
13.3 Unless otherwise stated, Cancellation Cover requires cancellation at least 24 hours before the scheduled arrival/parking date.
13.4 Cancellation Cover does not apply to same-day bookings, bookings for the following day, or products specifically excluded from the cover.
13.5 Cancellation Cover does not automatically waive any applicable cancellation or administration charge unless expressly stated otherwise.
13.6 The cost of Cancellation Cover is non-refundable once purchased, except where otherwise required by law.
13.7 The specific Cancellation Cover terms displayed at the time of purchase will apply to the booking.
14.1 Customers can request cancellation through the cancellation or customer-support facility available on our Website.
14.2 Customers may also contact us by email:
14.3 When requesting cancellation, you should provide:
14.4 Cancellation requests submitted by email are processed during our support hours:
14.5 A cancellation is not considered confirmed until ParkingPartner confirms that the cancellation has been processed.
15.1 Approved refunds will normally be made to the same payment method used to make the original booking.
15.2 Refunds will normally be processed within 7–10 working days after cancellation has been approved.
15.3 The time taken for the refund to appear in the customer's account may vary depending on the bank, card issuer or payment provider.
15.4 Where only a partial refund is due, only the applicable refundable amount will be returned.
15.5 Where a payment was made through PayPal, the applicable refund will normally be returned through PayPal to the original transaction.
15.6 We reserve the right to correct or recover a refund made as a result of an administrative error or incorrect, misleading or incomplete information supplied by the customer, subject to applicable law.
16.1 If a Parking Provider is unable to fulfil a confirmed booking due to operational, technical or other circumstances, we may, where reasonably possible, arrange an alternative parking service.
16.2 Where an alternative Parking Provider is available, we may offer the customer an alternative service of a comparable nature.
16.3 Where the alternative service differs materially from the original booking, the customer will be informed and, where applicable, offered the option to cancel and receive an appropriate refund.
16.4 Where a Parking Provider cannot fulfil the booking and no suitable alternative is available, we will arrange an appropriate refund of the amount paid for the affected booking, subject to applicable law.
16.5 We will not be liable for indirect or consequential losses arising from a Parking Provider's inability to fulfil a booking where such liability can legally be excluded.
17.1 ParkingPartner will not be responsible for delays, failures or interruptions caused by circumstances outside our reasonable control.
17.2 Such circumstances may include, where applicable:
17.3 Nothing in this section affects any rights or remedies that cannot legally be excluded.
18.1 If your complaint concerns the actual parking service, you should report the issue to the Parking Provider as soon as reasonably possible.
18.2 The Parking Provider's contact details will normally be included in your Booking Confirmation.
18.3 Where possible, you should report any issue while you are still at the parking facility or airport so that the Parking Provider has an opportunity to investigate and resolve it.
18.4 You may also notify ParkingPartner of the issue at:
18.5 We will assist with communication between you and the Parking Provider where reasonably possible.
18.6 Complaints should include relevant information such as:
18.7 Nothing in this complaints procedure prevents you from exercising any statutory rights or remedies available to you.
19.1 Claims concerning damage to, loss of or theft from a vehicle while it is in the care of the Parking Provider should be made against the relevant Parking Provider.
19.2 The Parking Provider's own terms and conditions will govern claims relating to the physical parking service.
19.3 Customers should report any apparent damage or loss to the Parking Provider as soon as reasonably possible.
19.4 Customers should inspect their vehicle when it is returned and, where possible, before leaving the collection point.
19.5 ParkingPartner will assist with communication where reasonably possible but does not control the Parking Provider's investigation or insurance arrangements.
20.1 Certain parking products displayed on our Website may be supplied through third-party booking systems or Application Programming Interfaces ("APIs").
20.2 An API may be operated by a Parking Provider or an authorised technology partner.
20.3 Where applicable, the Booking Confirmation will identify the relevant Parking Provider and provide the applicable booking details and terms.
20.4 Payment processing for certain API bookings may be handled by the relevant Parking Provider or its appointed payment processor.
20.5 As a result, the name appearing on a customer's bank, card or PayPal statement may differ from "ParkingPartner".
20.6 Where the booking is fulfilled through an API partner, the actual Parking Service is provided by the identified Parking Provider.
20.7 Any service-related issue should be raised in accordance with the applicable Parking Provider Terms.
20.8 Nothing in this section removes or limits any liability or consumer rights that cannot legally be excluded.
21.1 ParkingPartner acts as a booking agent and is not responsible for the physical operation or delivery of the Parking Service provided by a third-party Parking Provider.
21.2 Subject to applicable law, ParkingPartner is not responsible for losses arising solely from the acts, omissions, negligence or failure of a Parking Provider.
21.3 This may include, where applicable:
21.4 ParkingPartner remains responsible for obligations that legally apply to us as the booking agent.
21.5 Nothing in these Terms & Conditions excludes or limits liability for:
21.6 Subject to applicable law, our total liability arising directly from our booking services shall not exceed the amount paid for the affected booking.
22.1 We welcome genuine and honest customer feedback about ParkingPartner and the booking experience.
22.2 Where a review relates specifically to the physical parking service, customers may also be encouraged to provide feedback to the relevant Parking Provider.
22.3 ParkingPartner may display customer reviews on its Website where those reviews are collected and published in accordance with applicable law and advertising standards.
22.4 We will not remove, suppress or manipulate genuine negative reviews solely because they are negative.
22.5 We may moderate or remove content where reasonably necessary, for example where content is:
22.6 Nothing in this section affects a customer's statutory rights.
23.1 Personal information provided during the booking process may need to be shared with the relevant Parking Provider for the purpose of fulfilling the booking.
23.2 Information will be handled in accordance with our Privacy Policy and applicable data protection law.
23.3 Customers should review our Privacy Policy for information about how their personal data is collected, used and stored.
24.1 We may update these Terms & Conditions from time to time.
24.2 Changes will apply to bookings made after the updated Terms & Conditions have been published.
24.3 The Terms & Conditions applicable to an existing booking are the terms in force at the time that booking was made, unless a change is required by law or otherwise agreed with the customer.
25.1 These Terms & Conditions, together with the applicable Parking Provider Terms, Privacy Policy and Cookies Policy, form the agreement governing the use of our Website and booking services.
25.2 If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
25.3 Any failure or delay by us in exercising a right under these Terms & Conditions will not constitute a waiver of that right.
25.4 Written communication includes communication sent by email.
26.1 These Terms & Conditions are governed by the laws of England and Wales.
26.2 Any dispute arising in connection with these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law provides you with the right to bring proceedings in another jurisdiction.
For bookings, cancellations, amendments, refunds or general enquiries, please contact:
ParkingPartner
Airport Parkwise Ltd
Company Number: 17086825
Website
ParkingPartnerCustomer Support Hours
Monday – Friday
10:00 AM – 6:00 PM
Important Notice
These Terms & Conditions were last updated on 3 September 2026. We encourage you to review these terms periodically for any changes.
Our team is here to help with any questions about our terms and conditions